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Preparing for the New Economy: Advertising Strategies and Change in Destination Marketing Organizations

Institute of Communications Research at the University of Illinois in Champaign and National Laboratory for Tourism and eCommerce

Yu-Lan Yuan

Department of Leisure Studies at the University of Illinois in Champaign and National Laboratory for Tourism and eCommerce

Daniel R. Fesenmaier

National Laboratory for Tourism and eCommerce, Department of Leisure Studies, at the University of Illinois in Champaign

Information technology, especially the World Wide Web, has had a tremendous impact on the tourism industry over the past years. It is difficult for most destination marketing organizations, however, to keep pace with the evolution of new technologies, the emergence of innovative advertising strategies, the changes in the consumer market, and the growing competition due to increasing globalization. The National Laboratory for Tourism and eCommerce organized a workshop in an effort to identify effective strategies for tourism advertising on the Internet. The results indicated that information technology has led to a number of profound changes in the assumptions underlying communication strategies. It was concluded that the change occurring in the new economy involves a rethinking of who partners and competitors are and how networks with other organizations can increase organizational capacity to learn. Thus, it is argued that success of destination marketing organizations in the new economy is more about change in approach than technology itself.

Journal of Travel Research, Vol. 39, No. 2, 146-156 (2000)
DOI: 10.1177/004728750003900204


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