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Journal of Travel Research
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The Convergence of Transportation, Information Technology, and Visitor Experience at Acadia National Park

John J. Daigle

Parks, Recreation and Tourism Program at the University of Maine, Orono, ME

Carol A. Zimmerman

Battelle in Washington, D.C.

In 2002, as part of the Acadia National Park Field Operational Test, Intelligent Transportation Systems (ITS) components were deployed to help visitors travel around Mount Desert Island and in Acadia National Park. Real-time travel information was collected and integrated with Island Explorer buses and disseminated to visitors via an automated annunciator that transmitted an audio message and displayed the next bus stop on an electronic sign within the bus. Also, electronic signs displayed real-time departure times of the next Island Explorer bus at bus stops. Visitors could also obtain real-time parking conditions at two popular destinations in the park. Using data from surveys of visitors from July 29, 2002, to September 1, 2002, this article describes visit and visitor characteristics and their experiences using the traveler information. The implications of ITS as a tool for addressing transportation problems and enhancing visitor experience with the park are discussed.

Key Words: Acadia National Park • bus transportation • Intelligent Transportation Systems (ITS) • travel information • benefits

Journal of Travel Research, Vol. 43, No. 2, 151-160 (2004)
DOI: 10.1177/0047287504268239
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