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Journal of Travel Research
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Standard Hospitality Elements at Resorts

An Empirical Assessment

Eric T. Brey

University of Memphis

David B. Klenosky

Purdue University

Xinran Lehto

Purdue University

Alastair M. Morrison

Purdue University

Prior research investigating the factors important to resort visitors has generally focused on a specific resort setting or market segment, which has resulted in a tendency to emphasize activity-related elements. While useful, this tendency to emphasize activity-related elements has limited our understanding of the role of the nonactivity, hospitality-based elements common to all resort types. Given this gap in the research literature, the purpose of this study is to develop a better understanding of the importance of these standard hospitality elements to resort consumers. Using survey data collected from a sample of recent resort visitors, three underlying factors are identified. Subsequent analyses examine the impacts of sociodemographic and trip characteristic variables on the relative importance of these three factors. Results suggest important implications for industry executives along with directions for future investigation.

Key Words: resort visitation • consumer evaluation • attribute or feature importance • hospitality marketing

This version was published on November 1, 2008

Journal of Travel Research, Vol. 47, No. 2, 247-258 (2008)
DOI: 10.1177/0047287508321195
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